Duty of Care

Hijazlane Airport Limo ("Hijazlane", "we", "us") is committed to protecting the safety, health and wellbeing of our passengers, drivers, employees and third‑party partners. Our Duty of Care is a core responsibility that guides all planning, operations and passenger interactions — especially where services are scheduled around prayer times and in high‑density pilgrimage environments.

Our commitments

Passenger safety first: We will take all reasonable steps to ensure passengers are transported safely and delivered as close as practicable to intended entry points (mosque entrances, terminals) while observing local rules and crowd control.

Competent drivers & staff: All drivers are subject to licence verification, background checks, medical/fitness assessment where required, and periodic training (defensive driving, customer service, disability awareness, infection control and emergency response).

Vehicle standards & maintenance: Fleet vehicles are inspected, serviced and cleaned according to schedules and regulatory requirements. Safety equipment (seat belts, first aid kits, fire extinguishers, child‑restraints where applicable) are maintained and checked before service.

Health & hygiene: We maintain hygiene protocols for vehicles and staff, including enhanced cleaning where necessary and compliance with applicable public health guidance. Passengers with contagious illness should inform us; we will follow public health and safety procedures.

Risk assessment & operational planning: All routes and shuttle schedules are planned with realistic buffers for traffic, security checks and prayer timings; risk assessments inform contingency plans and alternative routing.

Real‑time monitoring & communication: We operate live tracking, active dispatch monitoring and 24/7 support so we can respond quickly to delays, incidents or passenger needs. Passengers receive driver details, ETAs and emergency contact options.

Emergency preparedness & response: Drivers and dispatch follow documented emergency procedures (medical emergencies, vehicle breakdowns, security incidents). We coordinate with local emergency services when required and provide immediate assistance to affected passengers.

Accessibility & special needs: We make reasonable efforts to accommodate mobility requirements, families, elderly passengers and others with special needs. Advance notice allows us to plan appropriate vehicles and assistance.

Incident reporting, investigation & improvement: All safety incidents and near‑misses are recorded, investigated and used to improve policies, training and operations. We take corrective actions where required.

Insurance & compliance: We maintain statutory insurance coverage and comply with applicable transportation, safety and employment laws in jurisdictions where we operate.

Privacy in safety operations: Personal data collected for safety, tracking or emergency contact is handled in accordance with our Privacy Policy and applicable law.

Passenger and client responsibilities

Provide accurate booking, contact and flight information; disclose relevant medical or mobility needs in advance.

Arrive at designated pickup points on time and follow driver instructions for safe boarding and drop‑off.

Comply with local laws and vehicle rules (seat belt use, no smoking, no dangerous goods).

Report any safety concerns or incidents promptly to our support team.

Limitations and cooperation While we commit to exercising reasonable skill and care, Hijazlane cannot guarantee prevention of all delays, injuries or losses caused by factors beyond our control (traffic, crowd surges, force majeure, third‑party actions). Passengers must cooperate with instructions and local authorities during emergent situations.

Contact & feedback To report an incident, request assistance, or raise safety concerns: razmansalleh9@gmail.com or use the 24/7 support contact provided in your booking confirmation. We review safety performance regularly and update this Duty of Care statement as needed.

Hijazlane Airport Limo
Razman Salleh
75, Jalan UP3/2, Ukay Perdana, 68000 Ampang, Selangor, Malaysia
www.hijazlanelimo | razmansalleh9@gmail.com